Complaints Procedure
1.  Scope
This procedure addresses complaints from data subject(s) related to the processing of their personal data, Inchol Solutions’s handling of requests from data subjects, and appeals from data subjects on how complaints have been handled.
2.  Responsibilities
2.1  All Employees/Staff are responsible for ensuring any complaints made in relation to the scope of this procedure are reported to the Data Protection Officer / GDPR Owner.
2.2  Data Protection Officer / GDPR Owner is responsible for dealing with all complaints in line with this procedure.
3.  Procedure
[GDPR section]
3.1  Inchol Solutions has the contact details of its Data Protection Officer / GDPR Owner published on its website , clearly under the ‘Contact us’ section.
3.2  Inchol Solutions has clear guidelines on this page and contact us form, which is sent directly to the Data Protection Officer / GDPR Owner’s mailbox, that enable the data subject to lodge a complaint.
3.3  Inchol Solutions clearly provides data subject(s) with the Privacy Notice (GDPR REC 4.1) by publishing it on its website, clearly under the ‘Contact us’ section and relative to the complaints form submission.
3.4  Data subjects are able to complain to Inchol Solutions about: 
3.4.1  how their personal data has been processed
3.4.2  how their request for access to data has been handled
3.4.3  how their complaint has been handled
3.4.4  appeal against any decision made following a complaint.
3.5  Data subject(s) lodging a complaint with the Inchol Solutions’s Data Protection Officer / GDPR Owner are able to do so by contact form published  on the company website, and/or via email direct to the Data Protection Officer / GDPR Owner as published at on the company website.
3.5.1  Complaints received via the contact form are directed to the Data Protection Officer / GDPR Owner for resolution.
3.5.2  Complaints are to be resolved within 7 business days.
3.5.3  Appeals on the handling of complaints are to be resolved within 30 business days.
3.6  If Inchol Solutions fails to act on a data subject’s access request within 90 business days, or refuses the request, it sets out in clear and plain language the reasons it took no action/refusal. Inchol Solutions will also inform the data subject(s) of their right to complain directly to the supervisory authority. In doing so, Inchol Solutions provides the data subject(s) with the contact details of the supervisory authority and informs them of their right to seek judicial remedy.