Policies and Procedures
 
What you will find here
 
Inchol Solutions Inc. builds and operates software for dance and cheer competitions, including DanceComp Genie and CheerComp Genie. Running those events means handling personal information about organizers, parents and competitors — many of whom are children. These pages explain what we do with it. 
 
 
 
Page What it covers
Privacy Policy What personal information we collect, why, who we share it with, where it is held, and how long we keep it.
Your Privacy Rights Your rights over your information, how to make a request, how long we take, and how to complain.
How We Protect Your Information Our approach to security, and how to request detail for a review.
Service Providers Every third party that may handle personal information for us, what they do, and where they are.
 
 
 
Which laws apply
 
We are a British Columbia company. The Personal Information Protection Act (BC PIPA) is our governing statute, and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies where personal information crosses a provincial or national border in the course of commercial activity. Which of the two governs a given activity is decided case by case and recorded, rather than assumed.
 
Most competitor information is not ours to decide about
We sell our software to competition organizers, and it is the organizer who collects information about competitors through it. They decide what is collected and why. We hold and process it on their written instructions, and we do not use it for any purpose of our own. If you want that information changed or removed, the decision is the organizer's — see Your Privacy Rights for how we help you reach them.
 
We do not track you across the internet
We record your IP address and browser type so that we can diagnose faults in our software. We do not use them to build a profile of you, to analyse your behaviour, or to follow you onto other websites.
 
If you are in the United Kingdom
We have competition organizers in the United Kingdom, so the UK General Data Protection Regulation and the Data Protection Act 2018 apply to the personal information we handle in connection with them. Your regulator is the Information Commissioner's Office, and you may complain to it — see Your Privacy Rights.
 
If you are in the European Economic Area
We sell our software to competition organizers, and we do not market it in the European Union. As set out above, we do not monitor anyone's behaviour. Whether the EU General Data Protection Regulation reaches a particular activity of ours depends on those two things, and we look at it case by case rather than assuming an answer.
 
It makes no difference to how we treat you. The rights described at Your Privacy Rights are open to anyone who asks, and we do not ask where you live before helping. If you are unhappy with how we have handled your information, you can complain to the data protection authority for your country — contact details are on that page.
 
A note on internal procedures
We used to publish our internal operating procedures on this page. We no longer do. Those documents describe how our own staff work; they are maintained internally, reviewed at least every twelve months, and shared with clients under a confidentiality agreement where a contract or a security review calls for it.
 
What you need in order to understand and exercise your rights is on the four pages above. If you are a client or prospective client carrying out a security or procurement review, contact our Privacy Officer and we will provide what is relevant.
 
Contact
 
Privacy Officer: Kevin Sun, Chief Technology Officer, Inchol Solutions Inc.
Email: dpo@inchol.com
Phone: 1-877-807-2183
Post: #300, Glen Drive, Coquitlam, BC, V3B 0V1, Canada